Reference

Open Your Account Under Clear Terms

Every deposit you send through bKash, Nagad or Rocket, and every withdrawal you request afterwards, runs on the rules written on this page — so give it five minutes before you register.

Plain wordingWallet clausesAccount closure pathVersion history kept
588fd Open Your Account Under Clear Terms
ASK THE DESK

Reach Support Before a Dispute Starts

Stuck on a clause? Ask before you act on it. A wallet verification problem, a deposit that never landed, or a withdrawal held for a name mismatch all sit under the account and payment sections, and we can walk you through the exact step that clears it. Support handles queries in English, so keep your account number and the wallet transaction ID ready and we can trace the payment in one pass. If you need something on record, ask for it in the same thread and we will quote the clause you are relying on.

Live Chat Open chat from any page and paste the clause you are asking about. Chat is the quickest way to check a wallet name mismatch or a deposit reference before you send money again.
Email the Terms Desk Send a written query to our support address and keep the reply for your records. Useful when a withdrawal is held, when you dispute a settled market, or when you want a clause explained in plain words.
Wallet Verification Help If a bKash, Nagad or Rocket payment needs a name check, send the wallet statement with the transaction ID. We match it to the account name and reply once the record lines up.
DATA AND DEVICES

See What We Store and Why

We keep account records so a payment can be traced and a dispute can be settled against something real. That covers your registration details, the wallet numbers used for deposits and withdrawals, game transactions and login history. Cookies here remember your language choice and keep the session signed in — clear them and you simply log in again. Passwords are stored hashed, and a one-time code goes to your registered mobile number when you sign in from a new device. Records stay while the account is open and for the period local rules require after closure.

What We Store Registration details, wallet numbers used for deposits and withdrawals, game transactions and login history. All of it exists so a payment can be traced and a dispute checked against a record.
Cookies on the Site Cookies remember your language and keep the session signed in. Clear them in your browser and the only cost is logging in again; nothing in your account balance depends on them staying set.
Sign-In Security Passwords are stored hashed, never in readable form. A one-time code goes to your registered mobile number when you sign in from a new device, so a stolen password alone will not open the account.
Changes and Deletion Write to support to correct a name, update a number, or ask for deletion after closure. We hold records while the account is open and for the period local rules require afterwards, then remove them.

Get Answers Before You Open an Account

No. One account per person, and the name on it has to match the wallet you deposit from. Duplicate accounts can be closed and any linked balance checked under the account clauses.

Send the transaction ID from your bKash, Nagad or Rocket app to support. We trace it against the number shown at deposit and credit the account once the trace confirms it.

Withdrawals go back to a channel in your own name. If the wallet name and account name do not match, or the wallet is unverified, we hold the request until you send the documents we ask for.

Yes. We update them when payment rules or game provider terms change, and the version on this page is the one that applies. Material changes are shown to you before they take effect.

Ask support in writing and we close the account after any open withdrawal settles. Any remaining balance is paid to a verified wallet in your name, then records are kept as local rules require.

It does. Whether you can register, deposit through bKash, Nagad or Rocket, or withdraw depends on your local law and eligible regions. Check before you open an account; that part is yours to confirm.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.